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How to boost your business performance
Monitoring business outcomes involves tracking and analysing key performance indicators (KPIs) to assess the success and progress of a business. Here are some steps to help you effectively monitor business outcomes:
Define your business goals: Clearly articulate your business objectives and what you aim to achieve. Establish specific, measurable, attainable, relevant, and time-bound (SMART) goals. For example, increasing revenue by 10% in the next quarter.
Identify relevant KPIs: Determine the key metrics that align with your goals. KPIs may vary depending on the nature of your business, but common examples include sales revenue, customer acquisition rate, customer satisfaction score, conversion rate, website traffic, and average order value.
Establish data tracking systems: Implement tools and systems to collect relevant data. This may involve using analytics software, customer relationship management (CRM) systems, financial reporting tools, or any other platforms that provide insights into your KPIs. Ensure data integrity and accuracy by properly integrating and validating your data sources.
Set benchmarks and targets: Establish benchmarks and targets for each KPI based on historical data, industry standards, or desired performance levels. These benchmarks will serve as reference points to evaluate your business outcomes.
Regularly collect and analyse data: Consistently gather data on your chosen KPIs. This can be done through automated reporting, data exports, or real-time analytics dashboards. Analyse the data to identify trends, patterns, and areas of improvement. Use visualisations and reports to better understand your business performance.
Take corrective actions: If your business outcomes are not meeting the desired targets, identify the root causes and develop corrective actions. This could involve adjusting marketing strategies, improving operational efficiency, enhancing customer service, or other relevant measures. Regularly review and update your action plans based on the insights gained from data analysis.
Communicate and track progress: Share the outcomes and progress with key stakeholders, such as management, employees, and investors. Transparently communicate the results, highlighting successes and areas that need improvement. Regularly review and discuss the business outcomes in meetings or reports.
Adapt and iterate: Business environments are dynamic, so it’s important to adapt your monitoring approach as needed. Regularly reassess your KPIs, refine your data collection methods, and adjust targets as your business evolves.
By following these steps, you can effectively monitor your business outcomes and make data-driven decisions to drive growth and success.
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What is risk diversification? Diversification is for idiots explored. What are the dangers of over diversification in business? Concentration of effort on key risks builds better business protection and can grow a business faster with less uncertainty. Diversification is not good or bad – horses for courses! There are benefits of diversification, but not at expense of liquifying your business success.
If you do not know how to manage business risks you need to diversify your risk management strategy more to protect your business from your incompetence.
Of course you should hedge your bets in business decision making if you do not know what you are doing! Do you know your key business threats and opportunity’s ? Are you sure you know? If so go ahead full steam. If you do not know then maybe you should understand your business risks better before managing your business risks to maximise your business performance?
Benefits Of Enterprise Risk Management ERM
If you know how to analysis your business risks and truly value your business assets, then maybe you should invest most of your time and money in what you know rather than uncertainty! If you want your business to perform averagely maybe you should spread your risk decisions, or alternatively, if you want maximum performance from your existing resources you should focus on what’s best for your business? Spread your business investment wider if you feel more comfortable with that but do that knowing you do not truly understand your key business risks.
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Risk Profile v Risk Appetite – Risk tolerance vs risk appetite is important to understand. If you do not know what your risk profile is you cannot manage your business risks better. Could you increase your appetite for risk to achieve more business success? What is your risk tolerance?
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ERM Framework Implementation
Enterprise Risk Management (ERM) is the process of identifying, assessing, prioritising, and managing risks that could affect an organisation’s ability to achieve its objectives. In today’s fast-paced business environment, organizations face numerous risks, such as financial, operational, strategic, regulatory, reputational, and cybersecurity. The failure to manage these risks could lead to severe consequences, such as financial loss, legal liability, damage to reputation, and even business failure.
Therefore, it’s critical for organizations to implement a robust ERM framework to identify and mitigate risks that could potentially harm the organization. In this article, we will provide guidance on how organisations can implement an effective ERM framework to manage risks.
Establishing an ERM framework The first step in implementing ERM is to establish a framework that outlines the organisation’s risk management policies, procedures, and practices. The framework should define the roles and responsibilities of the risk management team, establish risk assessment methodologies, and identify the key risk indicators (KRIs) that will be used to monitor risks.
The ERM framework should also identify the organisation’s risk appetite, which refers to the level of risk that the organisation is willing to accept in pursuit of its objectives. The risk appetite should be clearly defined and communicated to all stakeholders, including employees, investors, customers, and regulators.
The ERM framework should be aligned with the organisation’s strategic objectives, and the risk management team should work closely with the senior management team to ensure that risk management is integrated into the organisation’s decision-making process.
Conducting a risk assessment The next step in implementing ERM is to conduct a risk assessment, which involves identifying, analysing, and evaluating risks that could potentially harm the organisation. The risk assessment should be based on a systematic and comprehensive approach that considers all the potential risks that the organisation faces.
The risk assessment should consider both internal and external factors that could affect the organisation’s ability to achieve its objectives. Internal factors include the organisation’s culture, structure, processes, and people, while external factors include economic, political, technological, and regulatory factors.
The risk assessment should also consider the likelihood and impact of each risk and prioritise them based on their significance. The risk assessment should be updated periodically to ensure that new risks are identified and managed.
Developing a risk management plan Once the risks have been identified and prioritised, the next step is to develop a risk management plan that outlines the actions that will be taken to manage each risk. The risk management plan should consider the risk appetite of the organisation and the resources that are available to manage the risks.
The risk management plan should include specific measures to mitigate each risk, such as risk avoidance, risk reduction, risk transfer, and risk acceptance. Risk avoidance involves eliminating the risk altogether, while risk reduction involves implementing measures to reduce the likelihood or impact of the risk. Risk transfer involves transferring the risk to another party, such as an insurance company, while risk acceptance involves accepting the risk and managing it within the organisation’s risk appetite.
The risk management plan should also identify the stakeholders who will be responsible for managing each risk and the KRIs that will be used to monitor the risks. The risk management plan should be reviewed periodically to ensure that it remains effective and relevant.
Implementing risk management controls The next step in implementing ERM is to implement risk management controls to manage the risks. Risk management controls are the policies, procedures, and practices that are implemented to manage the risks identified in the risk assessment.
Risk management controls should be designed to ensure that the organisation operates within its risk appetite and that the risks are managed effectively. Risk management controls should be integrated into the organisation’s processes and systems to ensure that they are followed consistently.
Monitoring and reporting on risks The final step in implementing ERM is to monitor and report on risks. Monitoring involves tracking the effectiveness of the risk management controls and the KRIs that were identified in the risk management plan. The monitoring process should be designed to detect any changes in the risk environment and to ensure that the risk management controls remain effective.
Reporting involves communicating the results of the risk management process to stakeholders, such as the board of directors, senior management, investors, customers, and regulators. The reporting should provide an accurate and comprehensive view of the organisation’s risk exposure and the effectiveness of the risk management controls.
Reporting should also include any significant changes in the risk environment and any emerging risks that could potentially impact the organisation. Reporting should be timely, accurate, and relevant to ensure that stakeholders have the information they need to make informed decisions.
ERM is a critical process that organisations must implement to manage the risks they face. ERM involves identifying, assessing, prioritising, and managing risks that could potentially harm the organisation.
To implement an effective ERM framework, organizations must establish a framework that outlines the risk management policies, procedures, and practices. They must conduct a comprehensive risk assessment that considers all the potential risks that the organisation faces and prioritise them based on their significance.
They must develop a risk management plan that outlines the actions that will be taken to manage each risk and implement risk management controls to manage the risks. Finally, they must monitor and report on risks to ensure that the risk management process remains effective and relevant.
By implementing an effective ERM framework, organisations can mitigate the risks they face and achieve their objectives in a safe and sustainable manner. The ERM framework should be reviewed and updated periodically to ensure that it remains effective and relevant to the changing risk environment.
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Are you asking the right questions about the key threats to you business? Do you consistently look out for and review business opportunities for growth? If you do not have a risk management system in place your business decision making may be working but is it working well?
What is your appetite for risk? Is this reflected across the whole organisation. Your risk management culture should reflect the attitude to risk of its business leaders for a consistent approach that is less confusing or contradictory further down the organisation. If you are not all singing from same hymn sheet you are losing productivity. In addition you maybe taking too much risk or not enough risk to achieve your business objectives.
Everybody should be clear about their role in your risk management framework and risk assessment process. Lack of clarity produces gaps through which failure in your risk management system can squeeze!
Everyone should be rewarded based on achievement of risk management plan. If your risk management plan has been correctly drafted and embedded it will bring business success. Your risk management plan should be to achieve business objectives set with enterprise risk management methodology. A holistic approach to business decision will produce greater resilience and longer term sustainable success.
Understand that your risk assessment process has weaknesses. Peoples perceptions of risk can skew risk management actions inappropriately. This can result in the failure of your risk management system and business.
Enterprise risk management ERM creates a clear picture of where you are now and plans to get you to where you want to be. However everyone needs to engage in the process for it to work optimally. It is to be present in strategic operational and project risk management.
Build more confidence in your ability to implement a better risk management system
Risk management can help profitability enhance all stakeholder confidence and protect your brand and reputation. Create the environment for more effective business outcomes and greater profitability.
If you improve your confidence in your risk management system you can actually take more risks to achieve more in business.
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Adversity is the mother of invention. Adversity and success have a close working relationship. However it does not have to be your business that suffers the business adversity. A strong business has a developed and tested business continuity plan BCP. The BCP will not only help you to maintain your business to survive adversity but it will help you identify ways to bring forward business improvements or seize new business opportunities.
Necessity is the mother of invention. If you have to find a new solution for your business you will find it. Human beings are very clever. Much more intelligent than we realise. However adversity can unveil otherwise hidden abilities to do things better than before adversity hit.
Entrepreneurs and business leaders who overcome adversity
Top entrepreneurs and business leaders quickly identify and exploit opportunities from adversity. The adversity suffered maybe that of your competitors rather than your own business.
Sometimes benefiting from adversity comes from increased demand. Private jet hire cannot cope with current demand due to the coronavirus or Covid19. Thousands of people have died and many tens of thousands have been infected most in China. Commercial airlines like British Airways stopped flying into or out of China due to coronavirus outbreak. Many cannot or do not want to book a flight out of China. Many do not want to fly anywhere with other people they do not know. The result for private jet hire companies is more demand than they can supply. This will boost private jet hire revenue and profit.
The opportunity to grow from adversity is mainly about the change of demand potentially with a reduction in supply. Sometimes profiting from adversity just comes from a reduction in supply. The collapse of a business in your industry may mean you then have the opportunity to sell more and sell more profitably. Thomas Cook holiday and travel business collapsed in September 2019. Many people lost their jobs but many were subsequently taken on by Hays Travel who massively expanded their business within just a few months. TUI travel business had its best month in January 2020. Other holiday and travel related businesses have massively grown on the back of the collapse of Thomas Cook.
The key is to protect your business with a business continuity plan and to be dynamic enough to be prepared to capitalise on potential shifts for demand for your type of business. This includes being very clear on where you want your business to be in x years time and how you could get there. If you know where you are going you can perhaps more easily bring forward your business development plans in the event of a significant risk event not affecting your business directly.
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This will help you to aggressively move toward increased business success. Increasing your risk knowledge does not mean you know everything. It does mean you can trust your ability to figure out the gaps in your business management system.
Increasing business confidence boosts the clarity of vision for your business. It increases your ability to set and achieve business goals.
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Taking more controlled risks can help your business grow and become more successful faster.
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Tips to make better business decisions faster
Recommendations to fix your business decision making process include:
Engage all levels and all areas of your business in decisions
Use a consistent decision making method across strategic operational and project risks
Train your employees in enterprise risk management methodology and embed it into your business decision making process
Use enterprise risk management to set your business goals
Focus all business decision making on achieving your business objectives.
Understand the risk management culture you currently have and what risk management culture you want
Understand the context of the environment your business has to operate within
Understand the concepts and problems associated with Risk Perception and ensure your risk assessment process accommodates real risks after changing risk perceptions
Developing your risk knowledge requires the building of your business intelligence so you are aware of the internal and external risk factors impacting on your business objectives.
As you become more confident in your judgement managing business threats and opportunities will become easier and quicker. Use enterprise risk management tools and techniques to boost your business performance. Increase your confidence to take more controlled risks to be more successful in business.Identify the risks to benefit your business and take them more confidently. Get your employees to buy into your business objectives and engage fully with your business plans.
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Ways mindfulness can improve your work performance
Maximise your performance by restoring your mind and body with mindfulness techniques. Focus your mind and body on the most difficult task at the beginning of your working day. Do not try to do everything when you start work. Assess what is the most important thing to do to achieve your objectives and do it. This may not be the most urgent thing that needs doing.
Doing what is most important is better for you in long run than doing most urgent things.
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Your business performance may come down to your attitude to risk. However focusing your resources on managing risks better could allow you to embrace business risks more build resilience and achieve better results.
Mindfulness can help you shift your response to business risks.
Be more relaxed that your business risks are under control.
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Enhance strategic operational and project decision making with enterprise risk management ERM
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Taking risks is critical for heightened business success. Too much or too little risk taking exposes an enterprise unnecessarily or restricts business performance unwittingly. Missed opportunities can be as expensive as massive business losses.
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