Managing Key Person Risk

How do you identify a key man risk? How do you manage key person risk? What is key person risk? Key person risk examples.

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Key person risk, also known as key man risk, refers to the potential threat to an organisation’s operations or financial stability that arises when a key individual or individuals (often top executives or key employees) are unable to perform their roles due to unexpected events such as illness, resignation, or death. This risk can have significant negative impacts on a company’s performance and value.

Here’s how to identify and manage key person risk:

  1. Identifying Key Person Risk:
    • Dependency: Identify individuals who are crucial to the functioning of your organisation. These may include founders, top executives, or employees with specialised skills that are difficult to replace.
    • Impact Assessment: Consider the potential impact if a key person were to become unavailable. Would it disrupt operations, affect client relationships, or harm financial performance?
    • Concentration: Assess if too much authority or responsibility is concentrated in the hands of a few individuals.
  2. Managing Key Person Risk:
    • Succession Planning: Develop and implement a robust succession plan. Identify and groom potential replacements for key individuals.
    • Cross-Training: Encourage cross-training and knowledge sharing among employees to reduce dependence on specific individuals.
    • Insurance: Consider key person insurance policies that can provide financial protection to the company in case of a key person’s incapacity or death.
    • Contractual Safeguards: Use employment contracts, non-compete agreements, and non-disclosure agreements to protect critical information and relationships.
    • Diversification: Aim to diversify leadership and responsibilities so that no single individual is irreplaceable.
    • Monitoring and Review: Regularly reassess and update your risk management strategies as the organization evolves.

Examples of Key Person Risk:

  1. Small Business Owner: In a family-owned business, the owner may hold critical relationships with key clients. If they become incapacitated, it could lead to client loss and financial instability.
  2. Star CEO: A tech company’s success might be highly dependent on a visionary CEO who is responsible for product development and strategy. If this CEO leaves suddenly, it could disrupt the company’s direction.
  3. Expert Consultant: A consulting firm relies heavily on an expert consultant with unique industry knowledge. If that consultant becomes unavailable, the firm might struggle to deliver services effectively.
  4. Portfolio Manager: In a financial institution, a portfolio manager who handles a significant portion of client investments may pose key person risk. If they leave, it could lead to client withdrawals and financial losses.

Managing key person risk is essential for business continuity and long-term success, as it helps mitigate the vulnerabilities associated with the reliance on specific individuals.

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Managing Key Person Risk

Monitoring Business Outcomes

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Monitoring business outcomes involves tracking and analysing key performance indicators (KPIs) to assess the success and progress of a business. Here are some steps to help you effectively monitor business outcomes:

  1. Define your business goals: Clearly articulate your business objectives and what you aim to achieve. Establish specific, measurable, attainable, relevant, and time-bound (SMART) goals. For example, increasing revenue by 10% in the next quarter.
  2. Identify relevant KPIs: Determine the key metrics that align with your goals. KPIs may vary depending on the nature of your business, but common examples include sales revenue, customer acquisition rate, customer satisfaction score, conversion rate, website traffic, and average order value.
  3. Establish data tracking systems: Implement tools and systems to collect relevant data. This may involve using analytics software, customer relationship management (CRM) systems, financial reporting tools, or any other platforms that provide insights into your KPIs. Ensure data integrity and accuracy by properly integrating and validating your data sources.
  4. Set benchmarks and targets: Establish benchmarks and targets for each KPI based on historical data, industry standards, or desired performance levels. These benchmarks will serve as reference points to evaluate your business outcomes.
  5. Regularly collect and analyse data: Consistently gather data on your chosen KPIs. This can be done through automated reporting, data exports, or real-time analytics dashboards. Analyse the data to identify trends, patterns, and areas of improvement. Use visualisations and reports to better understand your business performance.
  6. Take corrective actions: If your business outcomes are not meeting the desired targets, identify the root causes and develop corrective actions. This could involve adjusting marketing strategies, improving operational efficiency, enhancing customer service, or other relevant measures. Regularly review and update your action plans based on the insights gained from data analysis.
  7. Communicate and track progress: Share the outcomes and progress with key stakeholders, such as management, employees, and investors. Transparently communicate the results, highlighting successes and areas that need improvement. Regularly review and discuss the business outcomes in meetings or reports.
  8. Adapt and iterate: Business environments are dynamic, so it’s important to adapt your monitoring approach as needed. Regularly reassess your KPIs, refine your data collection methods, and adjust targets as your business evolves.

By following these steps, you can effectively monitor your business outcomes and make data-driven decisions to drive growth and success.

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Understand Risk Management And How It Can Improve Your Business Performance

What is risk management in business?

How do you understand risk and it’s impact on your business objectives?

Adopt best practice corporate risk management practices to understand your business threats and opportunities better.

  • Effective risk management will protect your business more cost-effectively and help you implement ways to grow your business faster with less uncertainty.
  • Access risk insights from industry leaders near you and globally.
  • Discover how to optimise your use of your money and time. Boost your business performance.

Put risk management theory into practice to build stronger business resilience and develop your business faster. Adopt a better risk management process easily and consistently. Discover essential risk management tools and techniques to help you make better business decisions more often.

 

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  1. Access unbiased independent business risk information in your business risk management process.
  2. Identify assess and understand your best business opportunities and threats to your business assets.
  3. Prioritise your limited resources of time and money to focus your business energy on those issues most likely to bring you success in business.
  4. Waste less time on trivial, low-risk or unimportant things related to your business objectives.
  5. Gain risk insight knowledge and business intelligence to improve your business decision-making.
  6. Make better decisions and act on what do you have decided upon quickly.

Make sure that decision-makers are accountable for their risk analysis, decisions and actions. overcome your false risk perceptions with better risk analysis and learn to stop analysis paralysis holding your business back.

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Sustaining Business Performance

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Figure out how to sustain your business in any economic climate. Our corporate risk management services can help guide you through the best and worst of the economic cycles. Protect your business and pivot to expand when risk events occur. Is it time to use creativity and innovative business development ideas to protect and grow your business. Drive your business growth faster, or at least ensure you survive what the world throws at your business.

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Risk Diversification Is A Protection Against Ignorance Of Your Key Business Risks

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What is risk diversification? Diversification is for idiots explored. What are the dangers of over diversification in business? Concentration of effort on key risks builds better business protection and can grow a business faster with less uncertainty. Diversification is not good or bad – horses for courses! There are benefits of diversification, but not at expense of liquifying your business success.

If you do not know how to manage business risks you need to diversify your risk management strategy more to protect your business from your incompetence.

Of course you should hedge your bets in business decision making if you do not know what you are doing! Do you know your key business threats and opportunity’s ? Are you sure you know? If so go ahead full steam. If you do not know then maybe you should understand your business risks better before managing your business risks to maximise your business performance?

Benefits Of Enterprise Risk Management ERM
Benefits Of Enterprise Risk Management ERM

If you know how to analysis your business risks and truly value your business assets, then maybe you should invest most of your time and money in what you know rather than uncertainty! If you want your business to perform averagely maybe you should spread your risk decisions, or alternatively, if you want maximum performance from your existing resources you should focus on what’s best for your business? Spread your business investment wider if you feel more comfortable with that but do that knowing you do not truly understand your key business risks.

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ERM Framework Implementation

Enterprise Risk Management (ERM) is the process of identifying, assessing, prioritising, and managing risks that could affect an organisation’s ability to achieve its objectives. In today’s fast-paced business environment, organizations face numerous risks, such as financial, operational, strategic, regulatory, reputational, and cybersecurity. The failure to manage these risks could lead to severe consequences, such as financial loss, legal liability, damage to reputation, and even business failure.

Therefore, it’s critical for organizations to implement a robust ERM framework to identify and mitigate risks that could potentially harm the organization. In this article, we will provide guidance on how organisations can implement an effective ERM framework to manage risks.

Establishing an ERM framework
The first step in implementing ERM is to establish a framework that outlines the organisation’s risk management policies, procedures, and practices. The framework should define the roles and responsibilities of the risk management team, establish risk assessment methodologies, and identify the key risk indicators (KRIs) that will be used to monitor risks.

The ERM framework should also identify the organisation’s risk appetite, which refers to the level of risk that the organisation is willing to accept in pursuit of its objectives. The risk appetite should be clearly defined and communicated to all stakeholders, including employees, investors, customers, and regulators.

The ERM framework should be aligned with the organisation’s strategic objectives, and the risk management team should work closely with the senior management team to ensure that risk management is integrated into the organisation’s decision-making process.

Conducting a risk assessment
The next step in implementing ERM is to conduct a risk assessment, which involves identifying, analysing, and evaluating risks that could potentially harm the organisation. The risk assessment should be based on a systematic and comprehensive approach that considers all the potential risks that the organisation faces.

The risk assessment should consider both internal and external factors that could affect the organisation’s ability to achieve its objectives. Internal factors include the organisation’s culture, structure, processes, and people, while external factors include economic, political, technological, and regulatory factors.

The risk assessment should also consider the likelihood and impact of each risk and prioritise them based on their significance. The risk assessment should be updated periodically to ensure that new risks are identified and managed.

Developing a risk management plan
Once the risks have been identified and prioritised, the next step is to develop a risk management plan that outlines the actions that will be taken to manage each risk. The risk management plan should consider the risk appetite of the organisation and the resources that are available to manage the risks.

The risk management plan should include specific measures to mitigate each risk, such as risk avoidance, risk reduction, risk transfer, and risk acceptance. Risk avoidance involves eliminating the risk altogether, while risk reduction involves implementing measures to reduce the likelihood or impact of the risk. Risk transfer involves transferring the risk to another party, such as an insurance company, while risk acceptance involves accepting the risk and managing it within the organisation’s risk appetite.

The risk management plan should also identify the stakeholders who will be responsible for managing each risk and the KRIs that will be used to monitor the risks. The risk management plan should be reviewed periodically to ensure that it remains effective and relevant.

Implementing risk management controls
The next step in implementing ERM is to implement risk management controls to manage the risks. Risk management controls are the policies, procedures, and practices that are implemented to manage the risks identified in the risk assessment.

Risk management controls should be designed to ensure that the organisation operates within its risk appetite and that the risks are managed effectively. Risk management controls should be integrated into the organisation’s processes and systems to ensure that they are followed consistently.

Monitoring and reporting on risks
The final step in implementing ERM is to monitor and report on risks. Monitoring involves tracking the effectiveness of the risk management controls and the KRIs that were identified in the risk management plan. The monitoring process should be designed to detect any changes in the risk environment and to ensure that the risk management controls remain effective.

Reporting involves communicating the results of the risk management process to stakeholders, such as the board of directors, senior management, investors, customers, and regulators. The reporting should provide an accurate and comprehensive view of the organisation’s risk exposure and the effectiveness of the risk management controls.

Reporting should also include any significant changes in the risk environment and any emerging risks that could potentially impact the organisation. Reporting should be timely, accurate, and relevant to ensure that stakeholders have the information they need to make informed decisions.

ERM is a critical process that organisations must implement to manage the risks they face. ERM involves identifying, assessing, prioritising, and managing risks that could potentially harm the organisation.

To implement an effective ERM framework, organizations must establish a framework that outlines the risk management policies, procedures, and practices. They must conduct a comprehensive risk assessment that considers all the potential risks that the organisation faces and prioritise them based on their significance.

They must develop a risk management plan that outlines the actions that will be taken to manage each risk and implement risk management controls to manage the risks. Finally, they must monitor and report on risks to ensure that the risk management process remains effective and relevant.

By implementing an effective ERM framework, organisations can mitigate the risks they face and achieve their objectives in a safe and sustainable manner. The ERM framework should be reviewed and updated periodically to ensure that it remains effective and relevant to the changing risk environment.

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The more confident you become in your business risks the faster you will make decisions

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This will help you to aggressively move toward increased business success. Increasing your risk knowledge does not mean you know everything. It does mean you can trust your ability to figure out the gaps in your business management system.

Increasing business confidence boosts the clarity of vision for your business. It increases your ability to set and achieve business goals.

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Before you can take more risks to achieve more you need to be aware of your risk management capability now. Make more intelligent and informed business decisions with enterprise risk management methodology. Engage your whole business more in achieving your business objectives.

Taking more controlled risks can help your business grow and become more successful faster.

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Tips to make better business decisions faster

Recommendations to fix your business decision making process include:

  • Engage all levels and all areas of your business in decisions
  • Use a consistent decision making method across strategic operational and project risks
  • Train your employees in enterprise risk management methodology and embed it into your business decision making process
  • Use enterprise risk management to set your business goals
  • Focus all business decision making on achieving your business objectives.
  • Understand the risk management culture you currently have and what risk management culture you want
  • Understand the context of the environment your business has to operate within
  • Understand the concepts and problems associated with Risk Perception and ensure your risk assessment process accommodates real risks after changing risk perceptions

Developing your risk knowledge requires the building of your business intelligence so you are aware of the internal and external risk factors impacting on your business objectives.

As you become more confident in your judgement managing business threats and opportunities will become easier and quicker. Use enterprise risk management tools and techniques to boost your business performance. Increase your confidence to take more controlled risks to be more successful in business.Identify the risks to benefit your business and take them more confidently. Get your employees to buy into your business objectives and engage fully with your business plans.

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Mindfulness can improve your performance

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Maximise your performance by restoring your mind and body with mindfulness techniques. Focus your mind and body on the most difficult task at the beginning of your working day. Do not try to do everything when you start work. Assess what is the most important thing to do to achieve your objectives and do it. This may not be the most urgent thing that needs doing.

Doing what is most important is better for you in long run than doing most urgent things.

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Your business performance may come down to your attitude to risk. However focusing your resources on managing risks better could allow you to embrace business risks more build resilience and achieve better results.

Mindfulness can help you shift your response to business risks.

  • Be more relaxed that your business risks are under control.
  • Encourage a positive risk management culture.
  • Be more creative and innovative.
  • Improve decision making.
  • Encourage more responsible attitude to all stakeholders affected by your business activities

Rebalance your risk management process to take more holistic business risk management decisions. Optimise your business performance.

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Do you overvalue your current business decision making ability and undervalue an alternative enterprise risk management process?

Benefits of enterprise risk management

Improve your risk management process. Mitigate threats or seize new opportunities more quickly. Simplify your enterprise risk management ERM process.

Introduce a framework for your business to use an enterprise risk assessment process to reduce uncertainty. Make quick well informed business decisions. Take a systemic risk based approach to manage enterprise risks more effectively.

Use an enterprise risk management business strategy to inform your decision making process

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Adopt an holistic approach to business risk management. Develop your risk knowledge and improve your risk management capability. Better business decision making will build long term business resilience regardless of the economic environment. Develop a more structured approach to making business decisions.

Enhance strategic operational and project decision making with enterprise risk management ERM

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Implementation and operation of risk management and conduct risk frameworks BusinessRiskTV

Tips advice and support for better decision making in financial services industry. Improve conduct risk. Change the way your business relates to your customers. Upgrade your risk management and conduct risk governance framework to ensure everyone knows who does what and when. This should embrace accountability for the consequences of not managing conduct risks in accordance with clear risk management principles risk appetite of the business.

Develop new financial conduct risk compliant products to boost business performance and sustainable business growth

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The whole business needs to report on conduct risk performance. The risk function should help monitor conduct risks within the risk management plan but everyone in the business should be accountable for good customer outcomes. Internal Audit should check the documentation for conduct risk management challenging the whole business and the risk function to improve conduct risk effectively.

The Board executives and senior managers need to develop and embed the right risk management culture for the business risk tolerance and risk appetite. However all staff should be held to account by ensuring that all remuneration and incentives are linked to good risk management practices.

If people are to be held to account the business the board and senior managers must provide the tools to ensure that all staff are capable of delivering conduct risk management principles and practices. This includes training staff developing good risk management systems and early risk warning indicators to enable rapid corrective action to prevent severe impact on business objectives and major personal failure.

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Cut through the management information overload to focus on the conduct risks that matter to your business success and key customer outcomes. Do not procrastinate. Act to remedy deteriorating conduct risks and monitor the effectiveness of your risk management action plan.

  • Identify the best Key Risk Indicators KRIs and Key Control Indicators KCI for your financial services buisness.
  • Change your technological solutions to deliver better conduct risk management
  • Improve organisational behaviour and your risk culture to boost business performance more sustainably

Senior managers and executives will increasingly become accountable for conduct risk in UK. Protect yourself better and find new ways to comply with regulatory obligations whilst increasing your business growth.

Embed a positive risk management culture. Assess from clients point of view whether good customer outcomes are achieved consistently. Analyse trends to identify areas which may need further more in depth investigation and conduct risk assessment. The conduct risk assessment should not just focus on known risks but encompass emerging risks from external and internal risk factors.

Improve customer outcomes from financial services and products. Embed conduct risk in your holistic risk management framework.

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Take steps to make it more likely that your financial products and services meet your customers needs. Deliver better outcomes for your customers with better conduct risk management framework principles and risk assessment process.

What is your risk management capability? How does it address conduct risk. All financial services industry businesses need to develop the right skillset. Organisations need to gather the right management information at the right time and disseminate risk controls have appropriate risk assessment. Does your risk management information system RMIS help you make the right decisions at the right time?

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Are you personally accountable? Do you want more comfort that you are doing the right things at the right time? Improve you overview of regulatory compliance and supervisory expectations of conduct risk management.

Effectively empower your colleagues to manage conduct risk better. Treat your customers fairly and protect them and your business from poor conduct risk management.

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The Financial Conduct Authority FCA in UK expects your financial services business to embed conduct risk management into your enterprise risk management framework. You need to use risk based management information to make better conduct risk management decisions.

Upgrade your governance risk and compliance GRC in a more holistic integrated way to achieve more with less uncertainty in UK.

Review your risk management framework principles and risk assessment process to boost business performance. Do not just comply with regulations. Prosper with more certainty.

Understand emerging conduct risks. Manage known existing risks better. Allocate existing resources for better return in conduct risk management. Improve customer outcomes. Know what customers want and need. Gain a competitive advantage within financial services industry.

Treat customers fairly do not just look at process improvement. Be reasonable as a minimum and look to build upon existing conduct risk management. Make sure when you develop financial products and services you meet the objectives and interests of your target market.

Does your risk appetite statement cover conducts risks? Proactively identify conduct risks. Tackle possible unfair customer outcomes before they occur. React more positively when adverse customer outcomes arise.

Develop the best strategic risk management plan for your business to

  • Improve a weak compliance system
  • Improve poor risk management culture
  • Build a more sustainable business model
  • Provide better financial advice
  • Avoid mis selling scandals
  • Protect customers interests

Create the conduct risk management plan that works for your business. Understand conduct risk better. Know what you can get out of conduct risk management.

Drive your business forward more confidently without impinging on good customer outcomes.

  • Identify key conduct risks
  • Take meaningful action to manage risks better
  • Audit and report against your business conduct risk appetite
  • Produce evidence of good customer outcomes as well as negative outcomes
  • Make first line business units responsible for conduct risk management supported by good risk management guidance and oversight
  • Make your management information systems and technology support business objectives

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Yes you can get your wrists slapped with non compliance fines and destruction of your brand reputation but you could be missing the opportunity to win new market share in the financial services industry.

  • Overcome weaknesses
  • Build on existing strengths
  • Seize new business development opportunities
  • Mitigate the threats to your business objectives

Develop open transparent communication across the organisation on conduct risk management. Stop paying lip service to the principles of good conduct risk management. Keep conduct risk management simple. Measure and report on conduct risk in accordance with the level of risk to corporate objectives. Involve the whole organisation in the management of conduct risks.

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Taking risks is critical for heightened business success. Too much or too little risk taking exposes an enterprise unnecessarily or restricts business performance unwittingly. Missed opportunities can be as expensive as massive business losses.

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Business Opportunities and Threats

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Understand the threats and opportunities in front of you. Make decisions now to protect your business better and grow it faster. Identify evaluate and manage risks to exploit the creative insight of your existing employees to become more productive and more successful.

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BusinessRiskTV Risk Partners

BusinessRiskTV works with partners and clients to maximise the opportunities and minimise the threats to business objectives.

BusinessRiskTV Mitigating Threats Maximising Opportunities

How To Improve Business Performance

Strategies to improve business performance with BusinessRiskTV.com

Business performance advice. Learn how to improve your business performance with BusinessRiskTV. Looking for ways to improve your business performance? Pick up business improvement ideas. Find out to improve business sales.

Manage Risk Better

Improve your risk knowledge to solve business problems today and in future

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BusinessRiskTV Performance Improvement offering helps your business increase performance by improving the efficiency and effectiveness of your company’s key business activities

Develop a new strategy to improve your business success. Learn how to improve business performance quickly and more profitably. Become a more innovative business and attack your competitors market share. Change your strategy to win more business and protect what you have. Grow your business faster with less uncertainty.

Business Management Tips and Tricks

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Put your customer success first and in the process focus on your own business performance improvement. If you want to increase the productivity of your business we can help you focus your existing resources to improve business performance.

Sometimes business owners want to improve their business but are not sure how to. Access tips for improving your business performance.

Develop your knowledge you need to fine tune your organisation so it performs at its best day in day out enterprise wide with an holistic risk based approach to business decision making.

High levels of employee engagement in an organisation are linked to superior business performance including increased profitability.

How To Increase Business Performance

Increase Your Business Profits

How To Improve Sales More Profitably

No matter your budget there are always ways to increase your sales and grow your business faster. What are the steps to help grow your business faster? Find out more about new creative ways to boost sales in the UK. Get help to increase your business sales.

Are you a business leader who wants to

  • reduce complexity and simplify your critical business processes
  • establish an integrated risk based enterprise wide approach to management
  • understand internal and external risk drivers which impact on your objectives
  • improve the efficiency and productivity
  • improve management information reporting and dissemination
  • develop your risk management for strategic operational and project risks

Use our deep understanding of enterprise risk management to identify and implement cost saving initiatives improve sales and manage risks better.

Subscribe to BusinessRiskTV below.

Promote and market your business on BusinessRiskTV for 12 months

Put your products or services in front of new people already interested in your type of business offering.

Cheap ways to promote your business

Find out how to promote your business locally and globally

Link into your existing online sales process direct from BuisnessRiskTV or use our eCommerce solutions to increase your sales cash flow and profit. Increase the sources of your revenue streams more sustainably. Grow your business faster with BusinessRiskTV.

Improve Business Performance

Access tips advice support to improve your business performance by submitting the form below and enter code #IMPROVEBUSINESSPERFORMANCE. By submitting the form you agree to submitting your info to BusinessRiskTV and its business partners who will contact you regarding business improvement ideas and services.

How to increase productivity in an organisation

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How To Improve Business Performance