Enterprise Risk Management Key Performance Indicators Development With BusinessRiskTV
Enterprise risk management (ERM) is a process that helps organisations identify, assess, and manage risks. ERM key performance indicators (KPIs) are metrics that are used to measure the effectiveness of an organisation’s ERM program.
There are many different ERM KPIs that can be used, depending on the specific risks that an organization faces. Some common ERM KPIs include:
Number of risks identified
Number of risks assessed
Number of risks mitigated
Cost of risk incidents
Number of risk incidents
Time to recover from risk incidents
Customer satisfaction with risk management
Employee satisfaction with risk management
Board of directors satisfaction with risk management
ERM KPIs should be aligned with the organisation’s overall risk appetite and risk tolerance. They should also be measurable, relevant, and time-bound.
ERM KPIs can be used to track the progress of an organisation’s ERM program and to identify areas where improvement is needed. They can also be used to communicate the effectiveness of the ERM program to stakeholders.
Here are some tips for choosing and using ERM KPIs:
Choose KPIs that are aligned with the organisation’s overall risk appetite and risk tolerance.
Make sure that the KPIs are measurable, relevant, and time-bound.
Track the KPIs over time to see if the ERM program is making progress.
Use the KPIs to identify areas where improvement is needed.
Communicate the results of the KPIs to stakeholders.
How do you identify a key man risk? How do you manage key person risk? What is key person risk? Key person risk examples.
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Examples of failures to protect business from loss of key persons
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Key person risk, also known as key man risk, refers to the potential threat to an organisation’s operations or financial stability that arises when a key individual or individuals (often top executives or key employees) are unable to perform their roles due to unexpected events such as illness, resignation, or death. This risk can have significant negative impacts on a company’s performance and value.
Here’s how to identify and manage key person risk:
Identifying Key Person Risk:
Dependency: Identify individuals who are crucial to the functioning of your organisation. These may include founders, top executives, or employees with specialised skills that are difficult to replace.
Impact Assessment: Consider the potential impact if a key person were to become unavailable. Would it disrupt operations, affect client relationships, or harm financial performance?
Concentration: Assess if too much authority or responsibility is concentrated in the hands of a few individuals.
Managing Key Person Risk:
Succession Planning: Develop and implement a robust succession plan. Identify and groom potential replacements for key individuals.
Cross-Training: Encourage cross-training and knowledge sharing among employees to reduce dependence on specific individuals.
Insurance: Consider key person insurance policies that can provide financial protection to the company in case of a key person’s incapacity or death.
Contractual Safeguards: Use employment contracts, non-compete agreements, and non-disclosure agreements to protect critical information and relationships.
Diversification: Aim to diversify leadership and responsibilities so that no single individual is irreplaceable.
Monitoring and Review: Regularly reassess and update your risk management strategies as the organization evolves.
Examples of Key Person Risk:
Small Business Owner: In a family-owned business, the owner may hold critical relationships with key clients. If they become incapacitated, it could lead to client loss and financial instability.
Star CEO: A tech company’s success might be highly dependent on a visionary CEO who is responsible for product development and strategy. If this CEO leaves suddenly, it could disrupt the company’s direction.
Expert Consultant: A consulting firm relies heavily on an expert consultant with unique industry knowledge. If that consultant becomes unavailable, the firm might struggle to deliver services effectively.
Portfolio Manager: In a financial institution, a portfolio manager who handles a significant portion of client investments may pose key person risk. If they leave, it could lead to client withdrawals and financial losses.
Managing key person risk is essential for business continuity and long-term success, as it helps mitigate the vulnerabilities associated with the reliance on specific individuals.
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How to boost your business performance
Monitoring business outcomes involves tracking and analysing key performance indicators (KPIs) to assess the success and progress of a business. Here are some steps to help you effectively monitor business outcomes:
Define your business goals: Clearly articulate your business objectives and what you aim to achieve. Establish specific, measurable, attainable, relevant, and time-bound (SMART) goals. For example, increasing revenue by 10% in the next quarter.
Identify relevant KPIs: Determine the key metrics that align with your goals. KPIs may vary depending on the nature of your business, but common examples include sales revenue, customer acquisition rate, customer satisfaction score, conversion rate, website traffic, and average order value.
Establish data tracking systems: Implement tools and systems to collect relevant data. This may involve using analytics software, customer relationship management (CRM) systems, financial reporting tools, or any other platforms that provide insights into your KPIs. Ensure data integrity and accuracy by properly integrating and validating your data sources.
Set benchmarks and targets: Establish benchmarks and targets for each KPI based on historical data, industry standards, or desired performance levels. These benchmarks will serve as reference points to evaluate your business outcomes.
Regularly collect and analyse data: Consistently gather data on your chosen KPIs. This can be done through automated reporting, data exports, or real-time analytics dashboards. Analyse the data to identify trends, patterns, and areas of improvement. Use visualisations and reports to better understand your business performance.
Take corrective actions: If your business outcomes are not meeting the desired targets, identify the root causes and develop corrective actions. This could involve adjusting marketing strategies, improving operational efficiency, enhancing customer service, or other relevant measures. Regularly review and update your action plans based on the insights gained from data analysis.
Communicate and track progress: Share the outcomes and progress with key stakeholders, such as management, employees, and investors. Transparently communicate the results, highlighting successes and areas that need improvement. Regularly review and discuss the business outcomes in meetings or reports.
Adapt and iterate: Business environments are dynamic, so it’s important to adapt your monitoring approach as needed. Regularly reassess your KPIs, refine your data collection methods, and adjust targets as your business evolves.
By following these steps, you can effectively monitor your business outcomes and make data-driven decisions to drive growth and success.
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What is risk diversification? Diversification is for idiots explored. What are the dangers of over diversification in business? Concentration of effort on key risks builds better business protection and can grow a business faster with less uncertainty. Diversification is not good or bad – horses for courses! There are benefits of diversification, but not at expense of liquifying your business success.
If you do not know how to manage business risks you need to diversify your risk management strategy more to protect your business from your incompetence.
Of course you should hedge your bets in business decision making if you do not know what you are doing! Do you know your key business threats and opportunity’s ? Are you sure you know? If so go ahead full steam. If you do not know then maybe you should understand your business risks better before managing your business risks to maximise your business performance?
Benefits Of Enterprise Risk Management ERM
If you know how to analysis your business risks and truly value your business assets, then maybe you should invest most of your time and money in what you know rather than uncertainty! If you want your business to perform averagely maybe you should spread your risk decisions, or alternatively, if you want maximum performance from your existing resources you should focus on what’s best for your business? Spread your business investment wider if you feel more comfortable with that but do that knowing you do not truly understand your key business risks.
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ERM Framework Implementation
Enterprise Risk Management (ERM) is the process of identifying, assessing, prioritising, and managing risks that could affect an organisation’s ability to achieve its objectives. In today’s fast-paced business environment, organizations face numerous risks, such as financial, operational, strategic, regulatory, reputational, and cybersecurity. The failure to manage these risks could lead to severe consequences, such as financial loss, legal liability, damage to reputation, and even business failure.
Therefore, it’s critical for organizations to implement a robust ERM framework to identify and mitigate risks that could potentially harm the organization. In this article, we will provide guidance on how organisations can implement an effective ERM framework to manage risks.
Establishing an ERM framework The first step in implementing ERM is to establish a framework that outlines the organisation’s risk management policies, procedures, and practices. The framework should define the roles and responsibilities of the risk management team, establish risk assessment methodologies, and identify the key risk indicators (KRIs) that will be used to monitor risks.
The ERM framework should also identify the organisation’s risk appetite, which refers to the level of risk that the organisation is willing to accept in pursuit of its objectives. The risk appetite should be clearly defined and communicated to all stakeholders, including employees, investors, customers, and regulators.
The ERM framework should be aligned with the organisation’s strategic objectives, and the risk management team should work closely with the senior management team to ensure that risk management is integrated into the organisation’s decision-making process.
Conducting a risk assessment The next step in implementing ERM is to conduct a risk assessment, which involves identifying, analysing, and evaluating risks that could potentially harm the organisation. The risk assessment should be based on a systematic and comprehensive approach that considers all the potential risks that the organisation faces.
The risk assessment should consider both internal and external factors that could affect the organisation’s ability to achieve its objectives. Internal factors include the organisation’s culture, structure, processes, and people, while external factors include economic, political, technological, and regulatory factors.
The risk assessment should also consider the likelihood and impact of each risk and prioritise them based on their significance. The risk assessment should be updated periodically to ensure that new risks are identified and managed.
Developing a risk management plan Once the risks have been identified and prioritised, the next step is to develop a risk management plan that outlines the actions that will be taken to manage each risk. The risk management plan should consider the risk appetite of the organisation and the resources that are available to manage the risks.
The risk management plan should include specific measures to mitigate each risk, such as risk avoidance, risk reduction, risk transfer, and risk acceptance. Risk avoidance involves eliminating the risk altogether, while risk reduction involves implementing measures to reduce the likelihood or impact of the risk. Risk transfer involves transferring the risk to another party, such as an insurance company, while risk acceptance involves accepting the risk and managing it within the organisation’s risk appetite.
The risk management plan should also identify the stakeholders who will be responsible for managing each risk and the KRIs that will be used to monitor the risks. The risk management plan should be reviewed periodically to ensure that it remains effective and relevant.
Implementing risk management controls The next step in implementing ERM is to implement risk management controls to manage the risks. Risk management controls are the policies, procedures, and practices that are implemented to manage the risks identified in the risk assessment.
Risk management controls should be designed to ensure that the organisation operates within its risk appetite and that the risks are managed effectively. Risk management controls should be integrated into the organisation’s processes and systems to ensure that they are followed consistently.
Monitoring and reporting on risks The final step in implementing ERM is to monitor and report on risks. Monitoring involves tracking the effectiveness of the risk management controls and the KRIs that were identified in the risk management plan. The monitoring process should be designed to detect any changes in the risk environment and to ensure that the risk management controls remain effective.
Reporting involves communicating the results of the risk management process to stakeholders, such as the board of directors, senior management, investors, customers, and regulators. The reporting should provide an accurate and comprehensive view of the organisation’s risk exposure and the effectiveness of the risk management controls.
Reporting should also include any significant changes in the risk environment and any emerging risks that could potentially impact the organisation. Reporting should be timely, accurate, and relevant to ensure that stakeholders have the information they need to make informed decisions.
ERM is a critical process that organisations must implement to manage the risks they face. ERM involves identifying, assessing, prioritising, and managing risks that could potentially harm the organisation.
To implement an effective ERM framework, organizations must establish a framework that outlines the risk management policies, procedures, and practices. They must conduct a comprehensive risk assessment that considers all the potential risks that the organisation faces and prioritise them based on their significance.
They must develop a risk management plan that outlines the actions that will be taken to manage each risk and implement risk management controls to manage the risks. Finally, they must monitor and report on risks to ensure that the risk management process remains effective and relevant.
By implementing an effective ERM framework, organisations can mitigate the risks they face and achieve their objectives in a safe and sustainable manner. The ERM framework should be reviewed and updated periodically to ensure that it remains effective and relevant to the changing risk environment.
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This will help you to aggressively move toward increased business success. Increasing your risk knowledge does not mean you know everything. It does mean you can trust your ability to figure out the gaps in your business management system.
Increasing business confidence boosts the clarity of vision for your business. It increases your ability to set and achieve business goals.
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Tips to make better business decisions faster
Recommendations to fix your business decision making process include:
Engage all levels and all areas of your business in decisions
Use a consistent decision making method across strategic operational and project risks
Train your employees in enterprise risk management methodology and embed it into your business decision making process
Use enterprise risk management to set your business goals
Focus all business decision making on achieving your business objectives.
Understand the risk management culture you currently have and what risk management culture you want
Understand the context of the environment your business has to operate within
Understand the concepts and problems associated with Risk Perception and ensure your risk assessment process accommodates real risks after changing risk perceptions
Developing your risk knowledge requires the building of your business intelligence so you are aware of the internal and external risk factors impacting on your business objectives.
As you become more confident in your judgement managing business threats and opportunities will become easier and quicker. Use enterprise risk management tools and techniques to boost your business performance. Increase your confidence to take more controlled risks to be more successful in business.Identify the risks to benefit your business and take them more confidently. Get your employees to buy into your business objectives and engage fully with your business plans.
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Your business performance may come down to your attitude to risk. However focusing your resources on managing risks better could allow you to embrace business risks more build resilience and achieve better results.
Mindfulness can help you shift your response to business risks.
Be more relaxed that your business risks are under control.
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Rebalance your risk management process to take more holistic business risk management decisions. Optimise your business performance.
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Tips advice and support for better decision making in financial services industry. Improve conduct risk. Change the way your business relates to your customers. Upgrade your risk management and conduct risk governance framework to ensure everyone knows who does what and when. This should embrace accountability for the consequences of not managing conduct risks in accordance with clear risk management principles risk appetite of the business.
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The whole business needs to report on conduct risk performance. The risk function should help monitor conduct risks within the risk management plan but everyone in the business should be accountable for good customer outcomes. Internal Audit should check the documentation for conduct risk management challenging the whole business and the risk function to improve conduct risk effectively.
The Board executives and senior managers need to develop and embed the right risk management culture for the business risk tolerance and risk appetite. However all staff should be held to account by ensuring that all remuneration and incentives are linked to good risk management practices.
If people are to be held to account the business the board and senior managers must provide the tools to ensure that all staff are capable of delivering conduct risk management principles and practices. This includes training staff developing good risk management systems and early risk warning indicators to enable rapid corrective action to prevent severe impact on business objectives and major personal failure.
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Cut through the management information overload to focus on the conduct risks that matter to your business success and key customer outcomes. Do not procrastinate. Act to remedy deteriorating conduct risks and monitor the effectiveness of your risk management action plan.
Identify the best Key Risk Indicators KRIs and Key Control Indicators KCI for your financial services buisness.
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Senior managers and executives will increasingly become accountable for conduct risk in UK. Protect yourself better and find new ways to comply with regulatory obligations whilst increasing your business growth.
Embed a positive risk management culture. Assess from clients point of view whether good customer outcomes are achieved consistently. Analyse trends to identify areas which may need further more in depth investigation and conduct risk assessment. The conduct risk assessment should not just focus on known risks but encompass emerging risks from external and internal risk factors.
Improve customer outcomes from financial services and products. Embed conduct risk in your holistic risk management framework.
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Take steps to make it more likely that your financial products and services meet your customers needs. Deliver better outcomes for your customers with better conduct risk management framework principles and risk assessment process.
What is your risk management capability? How does it address conduct risk. All financial services industry businesses need to develop the right skillset. Organisations need to gather the right management information at the right time and disseminate risk controls have appropriate risk assessment. Does your risk management information system RMIS help you make the right decisions at the right time?
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Are you personally accountable? Do you want more comfort that you are doing the right things at the right time? Improve you overview of regulatory compliance and supervisory expectations of conduct risk management.
Effectively empower your colleagues to manage conduct risk better. Treat your customers fairly and protect them and your business from poor conduct risk management.
The Financial Conduct Authority FCA in UK expects your financial services business to embed conduct risk management into your enterprise risk management framework. You need to use risk based management information to make better conduct risk management decisions.
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Review your risk management framework principles and risk assessment process to boost business performance. Do not just comply with regulations. Prosper with more certainty.
Understand emerging conduct risks. Manage known existing risks better. Allocate existing resources for better return in conduct risk management. Improve customer outcomes. Know what customers want and need. Gain a competitive advantage within financial services industry.
Treat customers fairly do not just look at process improvement. Be reasonable as a minimum and look to build upon existing conduct risk management. Make sure when you develop financial products and services you meet the objectives and interests of your target market.
Does your risk appetite statement cover conducts risks? Proactively identify conduct risks. Tackle possible unfair customer outcomes before they occur. React more positively when adverse customer outcomes arise.
Develop the best strategic risk management plan for your business to
Improve a weak compliance system
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Protect customers interests
Create the conduct risk management plan that works for your business. Understand conduct risk better. Know what you can get out of conduct risk management.
Drive your business forward more confidently without impinging on good customer outcomes.
Identify key conduct risks
Take meaningful action to manage risks better
Audit and report against your business conduct risk appetite
Produce evidence of good customer outcomes as well as negative outcomes
Make first line business units responsible for conduct risk management supported by good risk management guidance and oversight
Make your management information systems and technology support business objectives
Do you own or manage a financial services business?
Yes you can get your wrists slapped with non compliance fines and destruction of your brand reputation but you could be missing the opportunity to win new market share in the financial services industry.
Overcome weaknesses
Build on existing strengths
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Mitigate the threats to your business objectives
Develop open transparent communication across the organisation on conduct risk management. Stop paying lip service to the principles of good conduct risk management. Keep conduct risk management simple. Measure and report on conduct risk in accordance with the level of risk to corporate objectives. Involve the whole organisation in the management of conduct risks.
Improve your governance risk culture and risk management capability
Learn more disciplined risk based approach to business decision making. Doesn’t mean a less innovate or creative business. Does mean readying your business to take advantage of opportunities.
Do the groundwork to cultivate better business outcomes
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Taking risks is critical for heightened business success. Too much or too little risk taking exposes an enterprise unnecessarily or restricts business performance unwittingly. Missed opportunities can be as expensive as massive business losses.
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develop your risk management for strategic operational and project risks
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