Aligning Business with Stakeholders

Aligning Business Decisions with Stakeholder Expectations: A Path to Success

Maximising value by engaging stakeholders in business strategy

In today’s dynamic business landscape, organisations must understand and address the expectations of their stakeholders to foster long-term success. Stakeholders, including customers, employees, investors, and communities, hold diverse interests and exert significant influence on businesses. To thrive in this environment, companies must align their decision-making processes with stakeholder expectations. This article explores key strategies and best practices that enable businesses to navigate stakeholder relationships effectively and make informed decisions that drive mutual value creation.

  1. Understanding Stakeholder Expectations Before aligning business decisions with stakeholder expectations, it is crucial to gain a deep understanding of who the stakeholders are and what they seek from the organisation. Stakeholders can vary greatly depending on the industry and context but often include customers, employees, suppliers, investors, regulators, and communities. Each stakeholder group possesses unique needs, interests, and concerns that influence their expectations.

To understand stakeholder expectations, businesses should engage in ongoing dialogue and collaboration, actively seeking feedback and input. Surveys, focus groups, and open forums can facilitate this process, providing valuable insights into stakeholders’ perspectives and priorities. Additionally, staying attuned to industry trends, market dynamics, and social issues allows organisations to anticipate evolving stakeholder expectations.

  1. Establishing Clear Communication Channels Effective communication is the cornerstone of aligning business decisions with stakeholder expectations. Clear and transparent communication channels ensure that stakeholders are well-informed about organisational decisions, initiatives, and performance. Regularly updating stakeholders on key developments helps build trust, fosters engagement, and mitigates potential conflicts.

Companies should develop a comprehensive communication strategy that encompasses both internal and external stakeholders. Internal communication ensures that employees are aware of the organisation’s goals, values, and strategic direction, fostering a sense of ownership and alignment. External communication, on the other hand, involves sharing relevant information with customers, investors, suppliers, and the broader community to maintain transparency and manage expectations.

  1. Prioritising Stakeholder Engagement Active engagement with stakeholders enables businesses to align their decisions with their interests. Organisations should identify key stakeholders and develop tailored engagement plans to involve them in decision-making processes. By incorporating diverse perspectives, organisations can make well-informed decisions that account for various stakeholder concerns.

Engagement methods can vary based on the stakeholder group and context. For example, customer advisory panels, employee town hall meetings, and investor conferences provide platforms for stakeholders to voice their opinions, share insights, and contribute to decision-making. Engaging stakeholders from the early stages of a project or initiative allows for collaborative problem-solving and the identification of win-win solutions.

  1. Conducting Impact Assessments To align business decisions with stakeholder expectations, organisations must understand the potential impacts and consequences of their actions. Conducting impact assessments helps evaluate how decisions may affect different stakeholder groups and identify potential risks and opportunities.

Assessments can range from social and environmental impact assessments to economic and ethical analyses. For example, evaluating the environmental footprint of a new product launch or analysing the potential social implications of workforce restructuring can inform decision-making and help identify strategies to minimise negative impacts.

  1. Integrating Sustainability and Corporate Social Responsibility Sustainability and corporate social responsibility (CSR) are vital considerations in aligning business decisions with stakeholder expectations. Increasingly, stakeholders expect companies to operate in an environmentally and socially responsible manner. Integrating sustainability and CSR principles into decision-making processes can enhance the organisation’s reputation, attract stakeholders, and drive long-term value creation.

Businesses should adopt sustainable practices throughout their operations, supply chains, and product/service offerings. This includes reducing carbon emissions, implementing ethical sourcing practices, promoting diversity and inclusion, and supporting local communities. By doing so, organisations can meet stakeholder expectations while contributing to a more sustainable and equitable future.

  1. Creating a Culture of Accountability Aligning business decisions with stakeholder expectations requires fostering a culture of accountability within the organisation. This involves clearly defining roles, responsibilities, and performance expectations for employees at all levels. When individuals understand how their actions contribute to the organisation’s overall success and the impact on stakeholders, they are more likely to make decisions that align with stakeholder expectations.

Leaders play a crucial role in promoting accountability by setting a positive example and reinforcing ethical behavior. By recognising and rewarding employees who demonstrate alignment with stakeholder expectations, organizations can reinforce the importance of considering stakeholder interests in decision-making processes.

  1. Monitoring and Measuring Performance To ensure ongoing alignment with stakeholder expectations, organisations must establish robust monitoring and measurement mechanisms. Regularly tracking and evaluating performance indicators allows businesses to gauge their progress in meeting stakeholder needs and identify areas for improvement.

Key performance indicators (KPIs) should be established to measure the organisation’s performance against stakeholder expectations. These can include customer satisfaction scores, employee engagement surveys, sustainability metrics, and financial performance indicators. By analyzing these KPIs, businesses can identify gaps, set targets, and take corrective actions when necessary.

  1. Agility and Adaptability The business landscape is constantly evolving, and stakeholder expectations can change over time. Therefore, organisations must embrace agility and adaptability as core competencies. Being able to respond promptly and effectively to emerging trends and shifting stakeholder needs is essential for maintaining alignment.

Businesses should regularly review and reassess their strategies, goals, and decision-making processes to ensure continued relevance. Engaging with stakeholders and seeking feedback on an ongoing basis can help identify emerging expectations and facilitate timely adjustments.

Aligning business decisions with stakeholder expectations is a critical aspect of building sustainable and successful organisations. By understanding stakeholder needs, establishing clear communication channels, prioritising engagement, conducting impact assessments, integrating sustainability and CSR principles, fostering accountability, and monitoring performance, companies can make informed decisions that drive mutual value creation. Furthermore, embracing agility and adaptability allows organisations to navigate the ever-changing business landscape while maintaining stakeholder alignment.

Ultimately, businesses that prioritise stakeholder expectations as a central driver of decision-making are more likely to build strong relationships, enhance their reputation, and achieve long-term success. By proactively addressing stakeholder needs, organisations can create shared value, fostering a positive impact on society while driving their own growth and profitability.

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Aligning Business with Stakeholders

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Economic Forecast 2024

Risk Management for Business Leaders in the Face of Lower Economic Growth and a Softening Jobs Market in the USA, EU, and UK in 2024

Keith Lewis 6 November 2023

The global economy is facing a number of headwinds in 2023, including the ongoing wars in Ukraine and Gaza, high inflation, and rising interest rates. These factors are expected to lead to lower economic growth and a softening jobs market in the United States, European Union, and United Kingdom in 2024.

Business leaders need to be prepared for these challenges and take steps to mitigate the risks to their businesses. In this article, we will provide an overview of the economic outlook for 2024 and offer advice on risk management for business leaders.

Economic Outlook for 2024

The International Monetary Fund (IMF) (before taking into account war in Gaza) has forecast that global economic growth will slow to 3.2% in 2024, down from 3.6% in 2023. This is the slowest pace of growth since the global financial crisis in 2009.

The IMF expects the US economy to grow by 1.7% in 2024, down from 2.3% in 2023. The EU economy is expected to grow by 1.9% in 2024, down from 2.6% in 2023. The UK economy is expected to grow by 1.0% in 2024, down from 2.2% in 2023.

The slowdown in economic growth is expected to lead to a softening of the jobs market. The IMF expects the unemployment rate in the US to rise to 4.0% in 2024, up from 3.7% in 2023. The unemployment rate in the EU is expected to rise to 7.0% in 2024, up from 6.7% in 2023. The unemployment rate in the UK is expected to rise to 4.5% in 2024, up from 4.2% in 2023.

Risk Management Advice for Business Leaders

In light of the economic outlook, business leaders need to be prepared for the following risks:

  • Lower demand for goods and services: As economic growth slows, consumers and businesses are likely to spend less. This could lead to lower sales and profits for businesses.
  • Softening jobs market: As the unemployment rate rises,businesses may have difficulty finding and retaining qualified workers. This could lead to higher labour costs and disruptions to operations.
  • Rising interest rates: Central banks are raising interest rates in an effort to combat inflation. This could make it more expensive for businesses to borrow money and invest in growth.
  • Supply chain disruptions: The ongoing war in Ukraine (and new war in Gaza) and other factors have caused disruptions to global supply chains. This could make it difficult for businesses to obtain the materials and components they need to produce their goods and services.

Business leaders can take a number of steps to mitigate these risks, including:

  • Diversify their customer base and product mix: This will help to reduce their reliance on any one customer or product line.
  • Invest in technology and automation: This can help to improve efficiency and productivity, and reduce labor costs.
  • Lock in long-term contracts with suppliers: This can help to mitigate the risk of supply chain disruptions and price increases.
  • Build up their cash reserves: This will give them a financial cushion to weather any downturns in the economy.

In addition to these general risk management measures, business leaders should also consider the specific risks that are relevant to their industry and sector. For example, businesses in the retail and hospitality sectors may be more vulnerable to lower consumer spending. Businesses in the manufacturing sector may be more vulnerable to supply chain disruptions.

By taking the necessary steps to manage risks, business leaders can increase their chances of success in 2024 and beyond.

Specific Risk Management Strategies for Different Industries

In addition to the general risk management measures outlined above, there are some specific strategies that business leaders in different industries can take to mitigate the risks of lower economic growth and a softening jobs market in 2024.

Retail: Retail businesses can focus on increasing sales through online channels, offering discounts and promotions, and improving customer service. They can also reduce costs by streamlining their operations and negotiating better deals with suppliers.

Hospitality: Hospitality businesses can focus on attracting and retaining tourists, offering special packages and promotions, and improving the customer experience. They can also reduce costs by streamlining their operations and negotiating better deals with suppliers.

Manufacturing: Manufacturing businesses can focus on increasing productivity, reducing costs, and diversifying their product mix. They can also mitigate supply chain risks by building

Will you be unscathed from, or even benefit from, global financial tsunami?

A global economic tsunami is breaking. The impact will increase substantial in 2023. This global economic tsunami was triggered in spring of 2020. An economic atomic bomb was set-off deliberately, accidentally or carelessly by central banks and national governments around the world to protect businesses from Covid pandemic. The medicine has proven to be worse than the illness. Perhaps if the medicine was moderated the global financial tsunami we are just starting to suffer from would not have been created. Instead the world become addicted and then seemingly oblivious to the impeding danger of uncontrolled money printing and quantitative easing QE and cheap money swamping the global economy.

How likely is a global economic collapse?

The best we can hope for is a long deep depression not short shallow recession. If we are lucky we will avoid global economic collapse. However, it is probably 60:40 that a global economic collapse will happen. We are in a bad place from which we can recover at present, but poor decision-making from here will turn a bad situation into a global economic collapse.

How did we get here?

  1. Central banks slashed interest rates to near zero and even negative in some countries and printed fake money out of thin air professionally called QE. Once the sluice gates were opened and cheap to free money was splashed everywhere, inflation was inevitable – too much money and too little supply after supply chains were cut or severely restricted. Our central bankers and politicians tried to convince us printing more money in two years than has ever been printed ever before was creating just transitory inflation spikes. However, the runaway money printing has created difficult to control embedded inflation caused largely by business leaders profiteering. Business profits in 2021 2022 are off the scale and now employees want their share to compensate for loss of income in real terms against inflation and we are facing a winter of discontent at best in some countries, and in others, riots in the streets.
  2. The next phase following increased business profits and resentful employees wanting higher pay will morph into business cuts and increased layoffs including rising unemployment and higher business closures.
  3. The global economic tsunami is hitting some shores already. In Cryptoland we have seen the collapse of the second biggest crypto exchange or marketplace in the world. In the Bankingland firms like Credit Suisse could yet collapse. In the global financial tsunami in 2008 Lehmann Bros bank collapsed and was a high-profile casualty of the financial sector self-induced global financial crisis. Credit Suisse is a much bigger bank than Lehmann Bros bank. The collapse of Credit Suisse would induce global economic collapse. In the 2008 global financial tsunami, banks like Royal Bank Of Scotland RBS were considered too big to fail and became UK government owned (something like 87% owned). Slowly RBS is being sold off by the UK government but some 14 years later RBS has still not recovered. In fact, it kinda never recovered as it has been rebranded as Natwest bank. The RBS bank brand “too big to fail” washed away in the global financial crisis of 2008. Which big financial sector brands will be washed away by the global financial tsunami 2022?
  4. Retail investors, the little people, are like the people you see in real tsunami videos. They have been running about, bemused by the water initially disappearing from the beach or port. Retail investors have bought assets in 2021 2022 thinking that this is a buying opportunity that could setup up their investment for life. In fact, 2023 will be the buying opportunity of a life for investing in your future after the tsunami has wiped out money zombie companies unable to access cheap money any more. The remaining businesses will be on offer at sale prices. Retail investors have been or are about to be wiped out. S&P500 companies will make very little profit in 2023, if any, and their capitalisation will fall still further than a bad 2022 has hit share values. Institutional investors will hoover up cheap stocks and benefit in 2025 when shares will skyrocket once again, but many retail investors will have drowned in the global financial tsunami.
  5. Propertyland will be a slower burn, or partial drowning, in that some parts of world will go under into negative territory whilst other parts of the world will tread water for a year or two before recovering. Property prices are falling in some parts of the world. Some parts will experience a property price correction, but others will suffer property price collapse.
  6. Manufacturingland and Retailland are further inshore from the beach. When the global financial tsunami breaks in 2023 many businesses will simply be washed away never to recover. Others will rebuild and prosper with less competition to eat into profit.

Some politicians in the likes of USA try to tell you that inflation is no biggy! That should really be interpreted as the tsunami wave to hit in 2023 is no longer 100 feet high – it’s only 90 feet high! Will such a drop protect your business?

In fact, whilst official inflation figures may well drop slightly in 2023, some inflation like food inflation is unlikely to fall and could even increase as the effects of things like war in Ukraine, less fertilisation of the soil due to cost of fertilsers and policymakers restricting farmers from farming for climate protection reasons feed into the food supply chain in 2023.

How do we dig ourselves out of this hole we dug for ourselves or how does your business stop itself from falling into the hole with everyone else?

Relief from inflation will not happen until 2024 – if ever. It is unlikely that we will ever undershoot central bank interest rate targets of 2 percent ever again, or at least for decades.

You will need to set your business strategy to navigate a more difficult year in 2023 than 2022 was. Certain things outside of your control could dramatically make life easier in 2023 than can be realistically anticipated just now. Russia and Ukraine could agree a peace deal in 2023 for example. Santa is unlikely to bring this before the end of 2022 and there is little sign that 2023 will bring peace to these countries or the rest of the world. Even if the fighting was to stop now, the global economic pain will continue throughout 2023.

What is within your control to manage the risks to your business in 2023?

Get help to identify assess and manage your business risks in 2023 and beyond. Email [email protected] for more information or follow us via your favourite social media account click here.

Global Economic Tsunami

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How to improve decision-making in business

  1. Access unbiased independent business risk information in your business risk management process.
  2. Identify assess and understand your best business opportunities and threats to your business assets.
  3. Prioritise your limited resources of time and money to focus your business energy on those issues most likely to bring you success in business.
  4. Waste less time on trivial, low-risk or unimportant things related to your business objectives.
  5. Gain risk insight knowledge and business intelligence to improve your business decision-making.
  6. Make better decisions and act on what do you have decided upon quickly.

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